Quality Service Impact on Rational Resource Allocation Achievement – An Applied Study on Egyptian Healthcare Sector

Abstract

Purpose – The purpose of this research is to examine the relationship between perceived service quality and hospital resource allocation of the Egyptian University Hospitals. Within such a framework, the objective of this research is to gain a better understanding of the service qualitydimensions in hospitals and their relationship with resource allocation. Key Terms– service quality, SERVPERF, productivity, resource allocation. Methodology– This applied studywas conducted to collect data from the physicians, nurses and patients of university hospitals in Cairo,and (400) questionnaires have been analyzed. Descriptive statistics, correlation, and regression techniques were used. Findings – The results were in line with previous literature, and fulfilled the objectives of the current research. Based on correlation and regression analysis, the research results show positive relationship between the perceived service quality of the hospitals and its resource allocation.