Influence of Conflict Management Strategies on Organizational Commitment among Staff Nurses

Abstract

Background: Conflict is one of many issues found in any organization, including hospitals; and differences among nurses may be the source of conflict; and positive conflict in organization leads to higher levels of organizational commitment. Aim of the study: The study was aimed to identify the influence of conflict management strategies on organizational commitment among staff nurses through; assessing conflict management strategies used by staff nurses, measuring level of organizational commitment among staff nurses and finding out the influence of conflict management strategies on their organizational commitment. Research design: a descriptive correlational study design was utilized. Setting & sample size: The study was conducted on 262 staff nurses working at Ain Shams University Hospital. Tools: Two tools were used to collect data. First tool: Self administrated questionnaire sheet which was consisting of two main parts as follows: Part I: Socio demographic data sheet and part II: Conflict management strategies questionnaire sheet. Second tool: Organizational commitment questionnaire sheet. Rsults: The study results revealed that, the conflict management strategy mostly used was the competing strategy by staff nurses and the normative type was the highest type presented among the staff nurses of organizational commitment dimensions. Conclusion: There was statistically significant positive correlation between conflict management strategies and organizational commitment dimensions. Recommendations: The study recommended the following: Increasing awareness of the importance of organizational conflict; using the most organizational commitment; using an appropriate strategy to deal with conflict which in turn carry organizational commitment; administration has to focus more on needs and wishes of staff and encouraging more use of the collaborating strategy. Key words: Conflict, conflict resolution strategies, organizational commitment.