A STUDY ON EMPLOYEES TURNOVER AS A PROBLEM FACING RESORT HOTELS

Abstract

The hospitality Industry is one of the fastest growing industries, at the same time, it is considered as one of the world's largest employers; it has long been characterized by its notoriously high turnover rate.

The primary purpose of this thesis was to study employees' turnover as a problem facing resort hotels. The context for this study is the case of food and beverage employees in both five and three star resort hotels in Sharm El-Sheikh city. There have been many studies of turnover in the last thirty years. The thesis organizes this literature, by analyzing and discussing the more influential of these studies to be placed in a theoretical and practical context.

The methodology of this study was carried out through two instruments: (employees' questionnaire form and executives' interview). The first instrument was an eight-question questionnaire form, which comprised both closed and open items, directed to food and beverage employees in both five and three-star resort hotels. The second instrument was, a structured interview with executives (human resource manager and/or food and beverage coordinators) in both five and three star resort hotels.

The results obtained from employees' questionnaire form indicated that the most important reasons for turnover were, low compensation, lack of advancement, unfavorable working environment and unsuitable hours of work. While permanent employment, improved career prospects and high compensation were the most important attractions that pull the employee to leave his current job to enjoy the previously mentioned attractions. On............