Computer Vision Syndrome and Musculoskeletal Disorders among call center workersof a private company

Abstract

During last years, call center business was growing very fast around the world. Work in the call center involves in addition to regular office tasks a concomitant use of computer while handling customer inquiries through phone. Introduction of computer into the office work had facilitated workers duties, but in the same time it was associated with many health issues.Eye discomfort and musculoskeletal illness were among the health problems reported by computer operators. The aim of the current study was to determine theself-reported computer vision syndrome and musculoskeletal disorders symptoms among a private company call center workers, and to identify the relation between adherence to ergonomics in the call center setting and occurrence of these symptoms. Two hundred and two workers were working in the center at the time of the study conduction; all of them were involved in the research. Data was collected through a questionnaire distributed to all workers after evaluating the ergonomic of each worker in relation to the workstation elements through the OSHA ergonomic check list.