Conflict Resolution Strategies Training Program and its Effect on Assertiveness among Nursing Students

Abstract

Background nursing students are increasingly challenged to manage conflict, improve communication, and influence assertive behavior. The aim of the present study was conducted to assess the effect of the training program about conflict resolution strategies on nursing students' assertiveness. A quasi-experimental design was used to conduct the present study, at the Technical Institute of Nursing, Zagazig University. The sample included 151 students in the two grades academic year. Three tools were used for data collection: the conflict knowledge questionnaire, Rahim conflict strategies inventory II, and students' assertiveness questionnaire. Results revealed that the highest percentage of the nursing students had unsatisfactory knowledge and perception of conflict, and assertiveness level before program. After program implementation there are improving in the satisfactory level of constructive conflict resolution strategies and assertiveness. In conclusion the implementation of an educational intervention is effective in improving these nursing students' knowledge and perception of conflict and their assertiveness, with positive influences on constructive conflict management strategies, and hindering impact on the negative ones. Therefore, it is recommended to develop training program in the curricula of the Technical Nursing Institutes in order to improve students' psychomotor skills. Summer courses and co-curriculum activities need to be developed to help nursing students improve their conflict resolution strategies and assertiveness.