Nurse Managers’ Emotional Intelligence as a Mediator in the Relationship between Self Efficacy and Burnout

Abstract

Emotional intelligence is the ability of understanding one's own and others' feelings, expressing one's emotions, using and managing them. Being a good nurse manager is also about being a leader. And then comes the responsibility of helping others to develop. To do that you need to be able to relate to and understand the emotional needs of others. The critical components of emotional intelligence are self-awareness, self-regulation, and control of others’ emotions (Ramchunder & Martins, 2014). Aim: this study aimed to assess the mediating role of nurse managers’ emotional intelligence on the relationship between self efficacy and burnout. Design: correlation design was used. Setting: this study was conducted at Aim Shams University Hospitals and Institute of Psychiatry. Subjects: 97 nurse managers were included in this study. Tools of data collection: Soci-dempgraphic questionnaire, Schutte emotional intelligence scale, self-efficacy scale for nurse leaders and Maslach burnout inventory were used to collect data for this study. Results: Two thirds of nurse managers had moderate level of emotional intelligence; also, slightly less than half of them had moderate level of self efficacy and half of them had moderate level of burnout regarding personnel achievement. Conclusion: nurse managers’ emotional intelligence not shows any significant mediation effect on self efficacy and burnout. Recommendations: providing continuous educational programs that focus on challenging situation in leadership to enhance nurse managers’ emotional intelligence and self efficacy.