Work place Incivility and Its Effect on Quality of Work Life among Staff Nurses

Abstract

Background: Workplace incivility is a significant issue in clinical practice. Workplace incivility is troubling not only to the healthcare provider but also to the delivery of care beneath the shade of incivility. Incivility impacts various work-related outcomes on the individual level and influence on the nurses' professional quality of work life. The aim of the study was to assess the effect of work place incivility on quality of work life among staff nurses. Research design: Descriptive correlational design was used in carrying out this study. Setting: This study was conducted in Eldmerdash hospital which affiliated to Ain shams university hospitals. Subjects: Study subject included (154) staff nurses out of (250) working in prementioned setting. Tools: Data for this study were collected by using two self-administrated questionnaires namely: nursing incivility scale and quality of work life scale. Results: the study revealed that highest percentage of the studied staff nurses (62%) had high level of agreement regarding work place incivility, while (20%) of them had low agreement and (66.75%) of the studied nurses had high level of agreement regarding quality of work life while (3325%)had low level of agreement. Meanwhile, there was a highly statistically significant differences between work place incivility and studied nurses socio demographic characteristics. There were statistically significant positive correlations among all levels quality of work life dimensions. Conclusion: There was statistically significant positive correlations among all levels of workplace incivility and quality of work life dimensions of studied staff nurses. Recommendations Develop and implement comprehensive code of conduct and effective strategies to handle with nurse’s incivility behaviour.