AN ASSESSMENT OF THE IMPACT OF EMPLOYEES BEHAVIORS ON THE PERCIVED SERVICE QUAITY AND NO OVERALL CUSTOMER SATISFACTION

OSMAN AHMED EL SAAID OSMAN;

Abstract


SUMMARY
The concept of behavior does not take what it deserves as an important factor that impacts customer satisfaction especially in the hospitality industry and this is one of the main objectives of the current study.

This study is, however, is an at


Other data

Title AN ASSESSMENT OF THE IMPACT OF EMPLOYEES BEHAVIORS ON THE PERCIVED SERVICE QUAITY AND NO OVERALL CUSTOMER SATISFACTION
Authors OSMAN AHMED EL SAAID OSMAN
Keywords AN ASSESSMENT OF THE IMPACT OF EMPLOYEES BEHAVIORS ON THE PERCIVED SERVICE QUAITY AND NO OVERALL CUSTOMER SATISFACTION
Issue Date 2008
Description 
SUMMARY
The concept of behavior does not take what it deserves as an important factor that impacts customer satisfaction especially in the hospitality industry and this is one of the main objectives of the current study.

This study is, however, is an at

Recommend this item

Similar Items from Core Recommender Database

Google ScholarTM

Check



Items in Ain Shams Scholar are protected by copyright, with all rights reserved, unless otherwise indicated.