The Impact of Relationship Quality in Service Organizations on Customer Loyalty and Retention: An Application on Banking Sector
Reham Ibrahim Ahmed Elseidi;
Abstract
This chapter discusses the results of this thesis in relation to research objectives and to existing literature, identifying similarities and differences. Moreover, highlight the theoretical and managerial implications of this thesis and summarises the re
Other data
| Title | The Impact of Relationship Quality in Service Organizations on Customer Loyalty and Retention: An Application on Banking Sector | Other Titles | تأثير أبعاد جودة العلاقة بالمنظمات الخدمية على ولاء العملاء والاحتفاظ بهم : بالتطبيق على القطاع المصرفى | Authors | Reham Ibrahim Ahmed Elseidi | Keywords | The Impact of Relationship Quality in Service Organizations on Customer Loyalty and Retention: An Application on Banking Sector | Issue Date | 2009 | Description | This chapter discusses the results of this thesis in relation to research objectives and to existing literature, identifying similarities and differences. Moreover, highlight the theoretical and managerial implications of this thesis and summarises the re |
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