The Effect of Talent Management on Service Quality An Empirical Study on the Law Firms working in the field of International Arbitratio

Abstract

Purpose – With the importance of putting our people at the top of the strategic agendas an area of growing concern in literature, the purpose of this study is to investigate the relationships among the talent management as independent variable, with service quality as dependent variable. Key Terms- Talent management, service quality, custom satisfaction and productivity. Methodology- The study was carried out in Law firms working in the arbitration field, collecting the data through questionnaires distributed to its associates and business services staff, with a total sample of 375 questionnaires valid for the statistical analysis. Correlation coefficients were calculated, regression analysis, and structured equation model (path analysis) were conducted. Findings – The results were in line with previous literature, and fulfilled the objectives of the current study. The study found a positive relationship and direct impact of the independent variable talent management and the dependent variable service quality.