CUSTOMER SATISFACTION AS A TOOL FOR MEASURING SERVICE QUALITY IN AN EFFECTIVE TOTAL QUALITY MANAGEMENT SYSTEM WITH APPLICATION TO THE EGYPTIAN HOSPITALITY INDUSTRY

MOHEB MAHMOUD RAYA MAHMOUD DEIF;

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Title CUSTOMER SATISFACTION AS A TOOL FOR MEASURING SERVICE QUALITY IN AN EFFECTIVE TOTAL QUALITY MANAGEMENT SYSTEM WITH APPLICATION TO THE EGYPTIAN HOSPITALITY INDUSTRY
Authors MOHEB MAHMOUD RAYA MAHMOUD DEIF
Issue Date 1998

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CUSTOMER SATISFACTION AS A TOOL FOR MEASURING SERVICE QUALITY IN AN EFFECTIVE TOTAL QUALITY MANAGEMENT SYSTEM WITH APPLICATION TO THE EGYPTIAN HOSPITALITY INDUSTRY


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