Studies in Quality Assurance Techniques for Service Industries

Abstract

Services are considered as an industry. It has all the basic elements similar to manufacturing industries. It includes the phase of design and specifications, specifying and controlling the raw material, controlling the processing and sometimes after sales services. However, in the service sector, the outputs, processes, and quality criteria take a significantly different perspective from manufacturing. If the standard of living in an industrial society is defined by the quantity of goods, this postindustrial society is concerned with the quality of life, as measured by services such as health, education, recreation, etc. Quality in higher education has attracted greater interest and wider discussion as society has come to realize the crucial importance of trained manpower to its socioeconomic development and well-being. Hence, establishing a quality management system in higher education in Egypt is the main concern of this paper.