Improving the Quality of Nurses' Performance to Meet the Haemodialysis Clients' Satisfaction

Abstract

Quality improvement has positive results on HD as it will achieve greater probabilities and success for change of knowledge and performance of nurses. Quality of client care has become an important factor in the health care area. There is no single definition of quality; the core of a definition is the balance of health benefits and harms to a client. This study aimed to improve the quality of nurses' performance to meet haemodialysis clients' satisfaction. A quasi experimental design were used in the conduction of the study at HD units in Ain-Shams University Hospital, Dar El-Shefaa Hospital and El-Khanka El-Markazy Hospital. A purposive sample of 85 HD nurses, and 100 clients who were undergoing HD. The tools of this study included, 1) An interviewing questionnaire for nurses and clients, and questionnaire to assess nurses knowledge, 2) An observational checklist, to assess nurses performance and 3) client's satisfaction tool. Results: findings of the present study, revealed that, the age for more than half of nurses their age ranged from 20-<30 years, more than two thirds was diploma, more than three quarters of them didn’t have any training before on HD.