DIAGNOSIS TECHNIQUES FOR QUALITY LMPROVEMENT AND CONIROL

Abstract

Continuous improvement is fundamental to the success in the global marketplace. Companies that are just maintaining the status quo in such key areas as quality, new product development, the adoption of new technologies, and process performance are like a runner who is sitting still in a race. Competing in the global marketplace is like competing in the Olympics. Athletes who don't improve continually are not likely to remain long in the winner's circle. The same is true of companies that must compete globally.

The concept of continuous improvement covers much more than simply improving the quality of products. It is based on an ongoing effort to upgrade performance of every area in an organization. Once new levels are reached, the effort must continue toward the next level. The journey for continuous improvement is expected by many to last forever.

Continuous improvement process is a cultural change, which affects all functions. It affects the way we think, work, talk, and act. It means doing things right the first time. Continuous improvement involves everyone. It begins with people. It requires treating people with respect. It requires a commitment from all people at all levels, all functions, all the time.

This thesis is devoted to discuss the basic elements needed to establish a model for any continuous quality improvement program. This is achieved through the main target of customer satisfaction.

Managing, Organizing, Motivation, Teams, Training and Problem Solving are all the key elements of this suggested program.