Integrating lean and six sigma Approaches to enhance the performance of service sector (An applied study)

Abstract

Six Sigma is a business improvement strategy that aims to improve process performanceusing a structured methodology that identifies and removes the causes of defects inmanufacturing and business processes, while implementing the lean concepts attempts to removewasteful activities from those processes. In practice, the Six Sigma approach and the Leanapproach are combined and often viewed as one integrated approach, where the approachof Lean Six Sigma simultaneously removes wasteful activities from a process

This thesis reviews the concepts and implementation of Lean approach, SixSigma approach, and the integrated concept of Lean Six Sigma, with emphasis in serviceorganizations using applied study in hospita . This thesis summarizes the critical success factors forimplementing Lean Six Sigma within hospital and reducing the wastes. Lean six sigma approach can be used by service business units and serviceproviders to improve the success of Lean Six Sigma implementation.