Inpatient Satisfaction with the Quality of Services in Rehabilitation Hospital at Saudi Arabia: A retrospective study

Abstract

<jats:p>Background: Patient satisfaction is often claimed to be a critical indicator of the effectiveness and quality of the healthcare system as it is closely related to treatment outcomes and adherence to the prescribed course of treatment. The aim of the study is to explore inpatients' overall satisfaction with respect to the quality of rehabilitation services at a tertiary hospital in Riyadh, Saudi Arabia. Methods: A retrospective cross-sectional study was conducted using secondary data collected from a tertiary hospital in Riyadh, Saudi Arabia. Data was collected by the Patient Experience Measurement Program in the Ministry of Health (MOH) using the Press Ganey Survey from February 2023 to May 2023, only for inpatients of the rehabilitation center at King Fahad Medical City. Results: A total of 832 study participants were part of the study, with their mean age being 33.51 years old. The overall patients’ satisfaction score was 4.59 out of 5 (91.8%). The highest-scored domains were “Physical Therapy” and “Occupational Therapy,” both rated equally at 93.4%, while the domain with the lowest rating was "Discharge" (88.6%). Conclusion: The current study indicated high inpatient satisfaction regarding the quality of services provided in the rehabilitation center at King Fahad Medical City, Riyadh, Saudi Arabia. Demographic factors (age, gender, nationality) were not notably associated with the high levels of satisfaction.</jats:p>